1. Introduction
CreateRig (“we,” “our,” or “us”) appreciates your business and trust. We are committed to protecting your personal information and your right to privacy. Please read this Privacy Policy carefully to understand how we collect, use, and safeguard your information when you visit or make a purchase from our website.
2. Data Collected Registration Account Data
If you create an account on our website, we store your name, email address, shipping/billing address, and any additional personal details added to your account profile. You can view, edit, or delete your personal information at any time (except your username). Website administrators can also view and edit this information.
Purchase & Order Data
When you purchase camera gear or creator configurations through CreateRig, we collect necessary transactional information. This includes details required to process your payments, organize shipping, generate tracking links, and fulfill customer support requests.
Contact & Customer Support Data
If you reach out to us via contact forms, live chat, or customer support emails, we collect the details you provide (such as your name, contact info, and message content). This data is strictly used to resolve your queries, process returns, or provide product assistance, and is never sold to third parties.
Comments & Product Reviews
When you leave comments or product reviews on the site, we collect the data provided in the submission form, along with your IP address and browser user agent string to assist in spam detection.
Website Analytics
We use tools like Google Analytics to collect anonymous reporting on site traffic and navigation patterns. This helps us optimize site performance and improve the user experience. No directly identifiable personal information is stored via standard analytics tracking.
Purpose of Data Processing
We use your personal information to:
Verify your identity and process order transactions.
Ship your orders and provide tracking details.
Offer technical support and customer care.
Send essential updates regarding order statuses, security notifications, or store changes.
Detect and prevent fraudulent transactions or security threats.
Optimize website performance and personalize your shopping experience.
3. Embedded Content & Third-Party Media
Pages on this site may include embedded content (e.g., YouTube video reviews, product demos, or social media feeds). Embedded content from other websites behaves in the exact same manner as if you visited the third-party site directly. These external services may collect data about you, use cookies, or embed additional tracking—especially if you are logged into an account with that service.
4. Cookies
This site uses cookies—small text files stored on your device—to enhance your browsing experience. Cookies help us retain user preferences, manage shopping carts, and feed anonymized analytical data to tools like Google Analytics.
You can choose to disable cookies through your browser settings at any time; however, disabling cookies may impact certain functionality on the site (such as keeping items in your shopping cart).
Essential Cookies: Required for basic site operations, user authentication, and shopping cart functionality.
Analytics Cookies: Help us understand how visitors interact with our catalog and store layout.
5. Who Has Access To Your Data
If you are a guest visitor with no account, we retain minimal, non-identifiable technical browsing data.
If you are a registered user or customer, access to your data is strictly restricted to:
System Administrators: To ensure account security and site functionality.
Customer Support & Operations Team: To fulfill orders, manage shipments, and resolve customer service inquiries.
6. Third Party Access to Your Data
We do not sell your personal information. We only share limited data with essential third-party service providers who assist us in operating our e-commerce operations:
Payment Processors: To securely handle payment authorizations without storing raw payment card details on our servers.
Shipping & Logistics Couriers: To generate shipping labels, deliver packages, and send automated tracking communications.
Analytics & Communication Tools: To maintain service infrastructure and send transactional order emails.
7. How Long We Retain Your Data For
If you leave a product review or comment, the entry and its metadata are retained indefinitely to recognize and automatically manage future interactions.
For users who register on CreateRig, we store the personal information provided in their user profiles indefinitely, or until requested otherwise. You may edit or delete your personal profile data at any time, or request complete account deletion. Order history and invoice records are retained for the minimum duration required by applicable financial and tax laws.
8. Security Measures
We implement SSL/HTTPS encryption across the entirety of the CreateRig website. This ensures that personal information entered during checkout or account sign-in is encrypted and protected against unauthorized interception.
In the event of a security or data breach, our team will promptly take necessary steps to secure system integrity, notify affected users, and prompt password resets where appropriate.
9. Your Data Rights
Regardless of your location, you have rights regarding the personal information we hold about you:
Access & Portability: You may request an exported file of the personal data we hold about you.
Correction & Erasure: You can request that we update incorrect details or erase any personal data stored about you. This excludes data we are legally, administratively, or securely bound to keep.
Opt-Out: You can unsubscribe from marketing emails at any time using the link at the bottom of our communications.
10. External Links
CreateRig may provide links to third-party websites (such as gear manufacturers or partner services). We do not control and are not liable for the privacy practices, content, or security of external sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Release of Your Data for Legal Purposes
We may disclose your personal information if required by law, court order, or government regulation, or if we believe in good faith that such action is necessary to comply with legal processes, protect against fraud, or safeguard the rights and safety of CreateRig, our customers, or the public.